In Warranty Enquiries

Call heateam on 0844 871 1535 for in-warranty enquiries.

If your Heatrae Sadia product requires an engineer visit and is still under warranty you should first contact the installer. 

If they have not been able to resolve the issue, then please call our dedicated team on 0844 871 1535 and we'll arrange a visit from a heateam engineer in your area. 

IMPORTANT!

When you call us, please provide:

  • Product installation address including postcode
  • Installer name and address
  • Product serial number

Warranty terms and conditions

Your warranty terms and conditions are in the user documentation supplied with your product.  Your warranty is a free period of cover and does not affect your statutory rights in any way.

Opening Hours

Opening Hours

The service division of the Baxi Group are available 363 days a year, taking calls from customers and installers.