Listening to your needs we have compiled a list of frequently asked questions with answers.
When should I get my appliance serviced?
We recommend all our appliances are serviced annually.
If I need a visit from a Heatrae Sadia engineer, who can I contact?
Heateam provide Heatrae Sadia's aftersales service. To arrange a visit please call 0844 871 1535.
Where can I obtain a spare part for my Heatrae Sadia product?
All enquiries received by our Customer Service Centre 0844 871 1535 are directed to one of our approved stockists. Heatrae Sadia does not sell spare parts directly to installers or the general public. The interpart website offers a store location facility so that customers can quickly find their nearest outlet.
Can you send me literature on a Heatrae Sadia product?
You can contact our Literature Hotline on 01603 420127 or download literature from the relevant product page on our website.
Where can I get a copy of the fitting instructions / user manual for my appliance?
These can be ordered through our literature hotline on 01603 420127 or downloaded by visiting the relevant product page on our website.
Where can I receive training for Heatrae Sadia products?
We have a number of training centres around the country, offering an excellent standard of training on our products. To gain more information on our centres and the courses they offer click here.
Where can I go to meet Heatrae Sadia?
We attend a number of exhibitons and events during the course of the year. Click here to see our current list.
I have a technical question on a Heatrae Sadia product, can you help?
The Heateam contact centre can be reached on 0844 871 1535. We have a number of experienced engineers who will be able to answer your query.
How do I regenerate the airgap on my Megaflo?
To re-charge the airgap please use the following simple instructions:
- Turn off the mains cold water supply to the Megaflo
- Open the lowest hot tap in the property
- Hold open the temperature / pressure relief valve until the gurgling noise stops and water stops running from the tap and valve
- Close the temperature / pressure relief valve; open the mains cold water supply to the Megaflo. When water flows from the hot tap close the tap
- If water continues to drip or flow from the overflow the Megaflo requires attention. Switch off heat sources (immersion heaters and boiler), DO NOT turn off water supply. Contact a competent installer for advice.
Watch a heateam video that demonstrates the airgap regeneration procedure.
What size cylinder would you recommend for my property?
Our specification team can give you all these details, they can be contacted on 01603 420220 or by email at specifier@heatraesadia.com
Can I fit plastic pipework to a Megaflo?
Yes you can providing the pipework is suitably rated to the application.
Do you suggest using a water softener for a Megaflo?
You can use a water softener with a Megaflo if you so wish but this must not be detrimental to the incoming flow rate, and the softened water must not exceed a chloride value of 250 mg/litre.
Can I install a Megaflo in the basement?
A Megaflo can be sited anywhere in your property but the installation of the discharge pipework has to be taken in to account when deciding on where to install the unit.
Would you suggest using a timer for a Supreme?
Yes you can use a timer for this and it can be ordered as an accessory to the Supreme, please click here to see the Supreme brochure.
Can I use a Streamline for two or three sinks?
No, the unit is designed to work with one tap outlet only.
Do I need an expansion kit for a Multipoint?
This would depend on the type of application the unit is being used for. Please contact our technical team on 0844 871 1535 for further details.
Can I use a vented unit with an expansion kit (vessel and relief valves)?
No, this would not apply to building regulations and goes against the manufacturers installation instructions which would invalidate your warranty.
Which engineers can work on my unvented system or can I work on it myself?
We would always recommend a suitably qualified engineer carries out any necessary servicing and repairs on your unvented system.
What qualifications does my engineer need to install an unvented cylinder above 15L?
You need a fully qualified plumber registered to install unvented cylinders and they will have a registration card to prove they have obtained the necessary qualifications.
