Contact us

We'd love to hear from you so please get in touch using any of the contact methods below for support, advice or just to get in touch.

Call us

Customer support: 0344 871 1535*
*Calls to 03 numbers will cost the same as calls to standard landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls.

For cylinders & electric boilers - option 1, then option 1 again
Monday - Friday: 8am - 6pm
Saturday - Sunday: 8:30am - 2pm
Bank holidays: 8:30am - 2pm**
**excludes 25th December and 1st January (Closed)

For all other products - option 1, then option 2
Monday - Friday: 8.45am - 4.50pm
Saturday - Sunday: Closed
Bank holidays: Closed

For Genuine parts - option 5
Monday - Thursday: 8.30am - 5pm
Friday: 8:30am - 4:30pm
Saturday - Sunday: Closed
Bank holidays: Closed

Sales and specification: 01603 420220

Call for enquiries regarding specification, contract support and service.

Monday - Friday: 8.45am - 4.50pm
Saturday - Sunday: Closed
Bank holidays: Closed

Email us

If you would like to contact us via email with an enquiry, please contact us at or by completing the form below

Our offices

Factory and head office
Heatrae Sadia
Hurricane Way

Registered office address
Heatrae Sadia
Part of Baxi Heating UK Limited
Brooks House
Coventry Road
CV34 4LL

Middle East sales office
Heatrae Sadia
Office 822
8th Floor
Al Fardan Office Tower
West Bay

Contact your local sales representative

If you'd like to speak to your local Heatrae Sadia representative, please visit the Contact your area sales manager page


If you are interested in training, we have well equipped training centres all across the UK and Ireland. To find out more and to see what training course would help you gain the skills and expertise you need, please visit our Training page.

Your Feedback

If you have a suggestion for something you'd like to see on the website or any other suggestion, we'd love to hear from you! Please contact with your suggestions or thoughts.

Fill out my online form.

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Engineered in Britain.

Trusted worldwide.