We collect information about you, which may include sensitive personal data, when you make an enquiry on our website, when we visit your home in order to conduct a home survey and when we speak to you.
We also collect information when you voluntarily complete customer surveys and provide feedback.
Website usage information is also collected using cookies.
If you pass information to us about a third party such as a tenant then you must ensure that you have their permission in order to pass this information to us.
We will use and store the information that you provide in order to:-
Who will we share your information with?
In order to process your request this may mean that we need to share your personal information with the following selected third parties:
These third parties also have an obligation to keep your personal information secure. We will not pass your information to any other third party.
The personal information that we collect from you may be transferred to and processed at a destination outside the European Economic Area (EEA) as our third party IT systems providers offer hosting services there.
We would like to send you information about products and services of ours and other companies in the BDR Thermea group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please click here.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to use at the address below. We may make a charge for this.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies. However in a few cases some of our website features may not function as a result.
by email to: email@example.com
Or write to us at: Marketing team, Heatrae Sadia, Hurricane Way, Norwich, Norfolk, NR6 6EA United Kingdom