Heatrae Sadia Product Warranty

Every product we manufacture is fully tested before leaving our factory. All of our Heatrae Sadia products are supplied with a minimum 2 year manufacturer warranty, although there are many products which have longer warranty periods. For specific products, such as our market-leading Megaflo Eco unvented cylinders; they have a lifetime* warranty for domestic installations or 30 years** for commercial installations.

Whilst we strive to ensure that you should never have an issue with your product, we appreciate that on rare occasions there may be a concern that you need to discuss. If this situation arises, please speak to our award-winning aftersales Customer Support team.

The Megaflo Domestic Lifetime Warranty
*The Megaflo Domestic Lifetime Warranty covers any Megaflo cylinder or calorifier installed in domestic properties against corrosion for the lifetime of the owner. The cold water combination valve (and domestic hot water expansion vessel, where supplied) is covered by a five year warranty from the date of purchase of the Megaflo product that includes both parts and labour. All other components, including any other valves, immersion heaters, fittings and controls are covered by a two year warranty from the date of purchase of the Megaflo product that includes both parts and labour.

The Megaflo Commercial Warranty
**The Megaflo Commercial Warranty covers any Megaflo cylinder or calorifier installed in non-domestic properties against corrosion for a period of 30 years from the date of purchase. All other components, including valves, expansion vessels, immersion heaters, fittings and controls are covered by a two year warranty from the date of purchase of the Megaflo product that includes both parts and labour.

Heatrae Sadia Warranty
All Heatrae Sadia warranties are applicable against faulty manufacture or materials, provided that the product:

  • Has been correctly installed as per the instructions contained in the installation manual and all relevant codes of practice and regulations in force at the time of installation.
  • Has not been modified in any way, other than by Heatrae Sadia or Baxi Customer Support
  • Has been regularly maintained in accordance with the instructions contained in the instruction manual
  • Has not been damaged by frost or due to scale
  • Has only been used with potable water
  • Has not been tampered with or been subjected to misuse or neglect
  • Registration card has been completed by the user and returned to Heatrae Sadia within 60 days of installation together with proof of purchase
  • Has been installed in the UK
  • The warranty is transferable
  • The warranty does not affect your statutory rights¬†

Related information

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