If you want more information on how to order; book a service or repair your electric heating or hot water products; register your warranty; or to call our technical helpline, you've come to the right place.
We have UK based customer contact centres in Norwich and Warwick, supported by a nationwide network of highly qualified engineers. So give us a call and see how our award-winning Customer Support team can help you.
Specification, Sales and orders
You can call us during opening hours on +44 (0)1603 420220 for sales and order enquiries (press option 1) or for pre-sales specification (press option 2).
Aftersales service, repairs and Genuine Parts
You can call us during opening hours on +44 (0)344 871 1535* to arrange a service or repair (press option 2) or for genuine parts orders and enquiries (press option 5).
Please use our Contact Customer support page for opening times information and how to get in touch for specification, sales, genuine parts, aftersales support or any other problems or questions you may have
If you would like to replace your existing product with the latest version this page has all the contact information required for your discontinued Heatrae Sadia and Megaflo replacements
Please use our online form to register your Heatrae Sadia or Megaflo product warranty within 30 days of installation to ensure you're covered
If your Heatrae Sadia product is still in warranty and needs a repair, please contact us to arrange for an engineer to visit, free of charge
We are always here to look after your heating and to keep you warm whenever you need us.
If you are looking for information on how to book a service repair for your hot water cylinder.