In-warranty enquiries

If your Heatrae Sadia product is still in warranty and needs a repair, please contact us to arrange for an engineer to visit, free of charge.

Please call us on 0344 871 1535* (option 3, then option 1) and have the following information ready:

  • Product installation address including postcode
  • Installer name and address
  • Serial number, this can be found on the install product**

The serial number on a cylinder will be on the data label and on all other Heatrae Sadia products, the serial number will be marked on the outer casing of the product.

megaflo data label

multipoint outer casing label

** Please note, the serial number is NOT the barcode number

If your product is no longer under warranty, don't worry - we can still help. Call us on 0344 871 1535* (option 3, then option 1) to arrange for an engineer to visit. There will be a charge for out of warranty repairs. Alternatively, you could contact the heating engineer who installed your product, and ask if they will service or repair it.

*Calls to 03 numbers will cost the same as calls to standard landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls.

Protection plans

For future peace of mind, we can also provide a protection plan for your Heatrae Sadia or Megaflo cylinder. Our cylinder protection plan will protect your cylinder and the associated components against electrical and mechanical faults. The price of your plan includes any callouts required, and parts and labour charges.

In-warranty enquiry


At Heatrae Sadia, a trading division of Baxi Heating UK Limited, we will use your data to help us provide a great customer service. Based on the information you have provided, we may keep in touch with you about your product, or services relating to your product, via email, telephone, post and SMS.

Your details will be kept safe and secure, only used by us or those who partner with us, and will not be shared with anyone else. By submitting your details, you are telling us that you’re okay with this and that you agree with our privacy notice. You can, of course, change your mind at any time.

Related information

Our factory compliance standards

Engineered in Britain.

Trusted worldwide.