Annual service

If you are looking for information on how to book a service repair for your hot water cylinder, you’ve come to the right place. We are always here to look after your heating and to keep you warm whenever you need us. Our opening times are 8am-6pm Monday to Friday and 8.30am-2pm on the weekend and Bank Holidays.

Why is important to have my hot water cylinder serviced?

It is important to get your hot water cylinder serviced annually. An annual service is essential to keep your hot water cylinder working reliably and safely. Your service will be carried out by our experienced Gas Safe registered engineers who are also approved by Which? Trusted Traders.


Our engineers will conduct a thorough inspection and testing of key components inside your hot water cylinder including:

  • Visual check that the appliance is installed in accordance with manufacturer’s instructions
  • Carry out electrical checks on the incoming supply and confirm that the immersion heaters are correctly wired and working correctly
  • Ensure that the air-gap within the cylinder or any external expansion vessels are re-charged 
  • Ensure that all pressure relief valves are working correctly and that their pipework and terminations are correct 
  • Clean out any line strainers on the incoming cold water supply
  • Complete any service records kept on site

Book your annual hot water cylinder service including safety check from only £169.




Cylinder repairs

If your hot water cylinder breaks down, our specialist Heatrae engineers will fix the problem, and further repairs are covered for the period of your 12-month repair plan

Repair and protect your cylinder for the next 12 months from £27.35 per month by Direct Debit

Our team of experts have many years of experience between them and are at the other end of the phone to advise and help you.



Hot water cylinder care plans

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Did you know by choosing to pay via Direct Debit you save £10 annually.

Protect your cylinder for 12 months from £18.14 per month.

Our boiler care plan options include an annual service, parts, and labour plus up to £750 in call outs.                                                                                                                                                                                      



Related information

Our factory compliance standards

Engineered in Britain.

Trusted worldwide.