Contact Customer support

If you want more information on how to order; book a service or repair for your Heatrae Sadia electric heating or hot water products; register your warranty; or to call our technical helpline, you've come to the right place.
We have UK based customer contact centres in Norwich and Warwick, supported by a nationwide network of highly qualified engineers. So give us a call and see how our award-winning Customer Support team can help you.

*Calls to 03 numbers cost the same as calls to standard landline numbers and are included as part of any inclusive call minutes or discount schemes for geographic calls. **excludes 25th December and 1st January (Closed)


Aftersales Support

Cylinders and Electric boilers
t: +44 (0)344 871 1535*
(option 1, then option 1 again)
e: heatraesadiaservice@baxi.co.uk
Monday - Friday: 8am - 6pm
Saturday: 8.30am - 2pm
Sunday: 8.30am - 2pm
Bank holidays**: 8.30am - 2pm

All other Heatrae Sadia products
t: +44 (0)344 871 1535*
(option 1, then option 2)
e: customer.support@heatraesadia.com
Monday - Friday: 8.45am - 4.50pm
Saturday: Closed
Sunday: Closed
Bank holidays: Closed

Specification, Sales and Genuine Parts

Specification
t: +44 (0)1603 420220 (option 2)
e: specifier@heatraesadia.com
Monday - Friday: 8.45am - 4.50pm
Saturday: Closed
Sunday: Closed
Bank holidays: Closed

Sales & orders
t: +44 (0)1603 420220 (option 1)
e: salesandorders@heatraesadia.com
Monday - Friday: 8.45am - 4.50pm
Saturday: Closed
Sunday: Closed
Bank holidays: Closed

Genuine Parts
t: +44 (0)344 871 1535* (option 5)
e: baxigenuineparts@baxi.co.uk
Monday - Thursday: 8.30am - 5pm
Friday: 8.30am - 4.30pm
Saturday & Sunday: Closed
Bank holidays: Closed

To book a service or repair

Call us on 0344 871 1535* (option 2) during opening hours, or fill in the form below and we will contact you when a member of our team is available. Alternatively if you have received an annual service reminder letter, you can book online.

To register your warranty

It is important to register your appliance so that we can help you quickly and minimise any inconvenience, should you require a repair. Please register your product with us within 30 days of installation. Please click here to Warranty registration.

Need some technical help?

If you are a plumbing and heating engineer and need a bit of technical assistance while you're on the job, call our technical helpline. Our team of experts have many years of experience between them and are at the other end of the phone to advise and help you. Call our technical help line on 0344 871 1535* (option 1).

Talk to your local Heatrae Sadia representative

If you would like information about our products, require specification advice or want to know more about the services we offer to, you can find Contact your ASM.

Contact Customer Relations

We strive to make sure all our products and services the best they can be, but we understand that sometimes things go wrong. We want you to be completely happy so we'd like to hear about any problems you may have, so we can put them right as soon as possible. To get in touch with Customer relations, please call 0344 871 1535* or email customer.relations@baxi.co.uk.

 

Related information

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Engineered in Britain.

Trusted worldwide.