We're here to put things right

We strive to make sure all our products and services are top notch, but we understand that sometimes things go wrong. We want you to be completely happy so we'd like to hear about any problems you have, so we can put them right as soon as possible.

Call us

Please call us on +44 (0)344 871 1535*

*Calls to 03 numbers will cost the same as calls to standard landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls.

Email an enquiry or complaint

Please email us via customer.relations@baxi.co.uk or make an enquiry or complaint using the form below.

Write to us

If you prefer you can write to as at the following address:

Heatrae Sadia
Brookes House
Coventry Road
CV34 4LL

Contact our Customer relations team

At Heatrae Sadia, a trading division of Baxi Heating UK Limited, we will use your data to help us provide a great customer service. Based on the information you have provided, we may keep in touch with you about your product, or services relating to your product, via email, telephone, post and SMS.

Your details will be kept safe and secure, only used by us or those who partner with us, and will not be shared with anyone else. By submitting your details, you are telling us that you’re okay with this and that you agree with our privacy notice. You can, of course, change your mind at any time.

Related information

Our factory compliance standards

Engineered in Britain.

Trusted worldwide.